Privacy Policy

1. Introduction

Welcome to Test Pilot Pro ("we," "us," "our," or "Company"). We are committed to protecting your privacy and ensuring you have a positive experience on our platform. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you use our mobile application and website (collectively, the "Service").

Please read this Privacy Policy carefully. If you do not agree with our policies and practices, please do not use our Service.

2. Information We Collect

2.1 Information You Provide Directly

• Account Registration: When you create an account, we collect your name, email address, phone number, and role (Developer or Tester).
• Profile Information: Additional information you choose to provide, such as profile picture, bio, and preferences.
• App Submission Data: For developers, we collect app name, package name, description, and testing requirements.
• Payment Information: When you make a payment, we collect transaction details. Payment processing is handled by third-party payment providers.
• Feedback and Communications: We collect feedback, testing reports, screenshots, and any communications you send through our platform.
• Support Requests: When you contact our support team, we collect the content of your messages and any attachments.

2.2 Information Collected Automatically

• Device Information: Device type, operating system, unique device identifiers, and mobile network information.
• Usage Data: Pages visited, features used, time spent on the app, and interactions with content.
• Location Data: Approximate location based on IP address (not precise GPS location).
• Cookies and Similar Technologies: We use cookies, web beacons, and similar tracking technologies to enhance your experience.
• Log Data: Server logs containing IP addresses, browser type, pages visited, and timestamps.

2.3 Information from Third Parties

• Google Sign-In: If you sign in with Google, we receive your Google account information (name, email, profile picture).
• Payment Providers: Transaction information from payment processors.
• Analytics Services: Usage data from Firebase Analytics and similar services.

3. How We Use Your Information

We use the information we collect for various purposes:

• To provide, maintain, and improve our Service
• To process transactions and send related information
• To send promotional communications (with your consent)
• To respond to your inquiries and provide customer support
• To monitor and analyze usage patterns and trends
• To detect, prevent, and address fraud and security issues
• To comply with legal obligations
• To enforce our Terms of Service and other agreements
• To personalize your experience and deliver targeted content
• To conduct research and analytics

4. How We Share Your Information

4.1 Information Shared with Other Users

• Developers: Can see tester feedback, ratings, and testing reports (tester identities are anonymized as "Tester1," "Tester2," etc.)
• Testers: Can see app names, descriptions, and developer feedback

4.2 Third-Party Service Providers

We share information with third parties who provide services on our behalf:

• Cloud hosting providers (Firebase)
• Payment processors
• Analytics services
• Email service providers
• Customer support platforms

4.3 Legal Requirements

We may disclose your information if required by law or if we believe in good faith that such disclosure is necessary to:

• Comply with legal obligations, court orders, or government requests
• Enforce our Terms of Service and other agreements
• Protect the security or integrity of our Service
• Protect the rights, privacy, safety, or property of our users or the public

4.4 Business Transfers

If we are involved in a merger, acquisition, bankruptcy, or sale of assets, your information may be transferred as part of that transaction. We will provide notice before your information becomes subject to a different privacy policy.

4.5 Aggregated and De-identified Data

We may share aggregated or de-identified information that cannot reasonably be used to identify you with third parties for research, marketing, analytics, and other purposes.

5. Data Security

We implement comprehensive security measures to protect your information:

• Encryption of data in transit (HTTPS/TLS)
• Encryption of sensitive data at rest
• Secure authentication mechanisms
• Regular security audits and updates
• Access controls and role-based permissions
• Firewall protection
• Regular backups

However, no method of transmission over the internet or electronic storage is 100% secure. While we strive to protect your information, we cannot guarantee absolute security.

6. Data Retention

We retain your information for as long as necessary to provide our Service and fulfill the purposes outlined in this Privacy Policy. Specifically:

• Account Information: Retained while your account is active and for 2 years after account deletion
• Transaction Data: Retained for 7 years for tax and legal compliance
• Testing Data: Retained for 1 year after testing completion
• Log Data: Retained for 90 days

You can request deletion of your account and associated data at any time by contacting us.

7. Your Privacy Rights

7.1 Access and Portability

You have the right to access your personal information and receive a copy in a portable format.

7.2 Correction and Deletion

You can update or correct your information at any time through your account settings. You can also request deletion of your account and associated data.

7.3 Opt-Out

You can opt out of promotional communications by clicking the unsubscribe link in our emails or adjusting your notification settings.

7.4 GDPR Rights (EU Users)

If you are in the European Union, you have additional rights under GDPR:

• Right to access your data
• Right to rectification of inaccurate data
• Right to erasure ("right to be forgotten")
• Right to restrict processing
• Right to data portability
• Right to object to processing
• Right to lodge a complaint with a supervisory authority

8. Account & Data Deletion

You have the right to permanently delete your Test Pilot Pro account and all associated personal data. We provide two methods to exercise this right:

8.1 In-App Deletion

While logged into the Test Pilot Pro app, navigate to Settings → Account → Delete Account. Follow the on-screen confirmation. Your account and associated data will be permanently deleted within 48 hours.

8.2 Web-Based Deletion URL (For Uninstalled Users)

If you have already uninstalled the app or cannot access your account, use our dedicated account deletion web page:

➡️ Account Deletion URL: https://testpilot.factictionary.in/privacy_policy.html#account-deletion

This page works without reinstalling the app. You will need to verify your identity (via the email address associated with your account). After verification, your deletion request will be processed automatically.

8.3 Data Deletion Scope & Timeline

When you request account deletion, the following data will be permanently removed from our active systems:

• Immediate deletion (within 48 hours): Account profile (name, email, profile picture), app submissions, tester feedback, testing reports, preferences, and all directly associated records.
• Delayed deletion (retained for 90 days): Log data, analytics events, and backup copies used for fraud prevention and debugging. These are automatically purged after 90 days.
• Legal/tax retention (7 years): Transaction/payment records (only kept separately in anonymized, unlinked form for tax compliance). These cannot be deleted earlier under Indian tax law.

Request confirmation: You will receive an email confirmation once deletion is complete. If you do not receive confirmation within 5 business days, please contact us at factictionary@gmail.com.

8.4 Important Prerequisites

• You must cancel any active paid subscription before requesting deletion. Unpaid balances (if any) must be settled.
• Deletion is permanent and irreversible. Your app submissions and tester history cannot be restored.
• If you are a developer with ongoing testing campaigns (14-day test cycles), you should request deletion only after completing or abandoning those campaigns.

8.5 Manual Deletion Assistance

If you cannot use the in-app method or the web URL, you can request manual deletion by emailing factictionary@gmail.com with the subject line "ACCOUNT DELETION REQUEST – [Your Email]". Please send the email from the registered email address. We will process your request within 10 business days.

9. Cookies and Tracking Technologies

We use cookies and similar technologies to:

• Remember your preferences
• Understand how you use our Service
• Improve our Service
• Deliver personalized content
• Prevent fraud

You can control cookies through your browser settings. However, disabling cookies may affect the functionality of our Service.

10. Third-Party Links

Our Service may contain links to third-party websites and services that are not operated by us. This Privacy Policy does not apply to third-party services, and we are not responsible for their privacy practices. We encourage you to review their privacy policies before providing any information.

11. Children's Privacy

Our Service is not intended for children under 13 years of age. We do not knowingly collect personal information from children under 13. If we become aware that we have collected information from a child under 13, we will delete such information promptly. If you believe we have collected information from a child under 13, please contact us immediately.

12. International Data Transfers

Your information may be transferred to, stored in, and processed in countries other than your country of residence. These countries may have data protection laws that differ from your home country. By using our Service, you consent to the transfer of your information to countries outside your country of residence.

13. Changes to This Privacy Policy

We may update this Privacy Policy from time to time to reflect changes in our practices, technology, legal requirements, or other factors. We will notify you of material changes by posting the updated Privacy Policy on our website and updating the "Last Updated" date. Your continued use of our Service after such modifications constitutes your acceptance of the updated Privacy Policy.

14. Contact Us

If you have questions about this Privacy Policy or our privacy practices, please contact us:

15. Additional Information for Specific Regions

15.1 India (DISHA Compliance)

We comply with India's data protection guidelines and regulations. Your data is stored on secure servers and processed in accordance with applicable Indian laws.

15.2 European Union (GDPR)

For EU residents, we process your data based on your consent or legitimate business interests. You have the right to lodge a complaint with your local data protection authority.

15.3 United States (CCPA)

For California residents, you have the right to know what personal information is collected, the right to delete personal information, and the right to opt-out of the sale of personal information.